|SSMH Patient Complaint Procedure
MEETING YOUR CONCERNS
Communication between the patient and our hospital team is an important element of good health care. If you have concerns about any aspect of your care or the facilities, we ask that you first discuss the problem directly with your nurse or doctor. If you are not satisfied, please contact the hospital Administration Office at 570-723-0100.
If you remain dissatisfied, you may also call the Pennsylvania Department of Health Hotline for Complaints at 1-800-254-5164, or write to the Pennsylvania Department of Health, Division of Acute and Ambulatory Care, PO Box 90, Health and Wellness Building, Harrisburg, PA 17180.
Soldiers + Sailors Memorial Hospital is accredited by the Joint Commission and continually strives to maintain the high standards set by this organization. If you remain dissatisfied, the Joint Commission also accepts complaints at 1-800-994-6610 or in writing at the Office of Quality Monitoring, Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181.